Condition for Return
The product must be unwashed and without any flaws. The products may be tried on to see if the item fits. This will still be considered as unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
The product must be returned in the original and undamaged Chickadee's packaging/box.
It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days.
Return Process
If your product arrives damaged, please contact us via the @chickadee.lk Instagram inbox or our official WhatsApp (+94 77 881 0244) within 24 hours of delivery, providing your order number. Please include clear pictures as evidence of the damage. Once we receive the returned package, our quality inspection team will carefully assess its condition. After verification, we will issue a voucher code that can be used to purchase a new product of the same value as your original purchase.
The customer is responsible for covering courier charges for returns. This includes shipping fees for delivering return items. These charges are not included in the product price and must be paid separately. For assistance or inquiries, please contact our support team.
Valid Reasons to Return
Delivered product is damaged (i.e. physically destroyed or broken)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)
